UTILITY BILLING CLERK (30 hrs/wk)
Pocahontas, Iowa 50574
Position: Utility Billing Clerk
Date: June 2024
Reports to: City Administrator
POSITION SUMMARY UTILITY BILLING CLERK
The Utility Billing Clerk is the face of the City. He/she will be available to greet customers as they enter City Hall and to assist in answering general inquiries. Routine and repetitive clerical tasks, typing of reports and forms, and related work as required.
ESSENTIAL JOB DUTIES OF UTILITY BILLING CLERK
□ Represents the city with its citizens. Answers questions and courteously explains city policy.
□ Screens office and telephone calls.
□ Completes payroll in absence of City Clerk.
□ Follows general office procedures.
□ Balances books and compiles reports to show statistics such as receipts and expenditures, accounts payable and receivable, and other items.
□ Completes trial balance.
□ Operates calculating machine and posting machine.
□ Sorts, alphabetizes, and files material
□ Checks records and forms for accuracy and completeness.
□ Operates standard office equipment.
□ Balances all cash received at Front Desk.
□ Prepares and manages enterprise billing and payment receipts. (electric/garbage/water/sewer, etc.) Reads water meters if needed.
□ Advises customers on payment options for delinquent utility bills and initiates electric/water shut-off.
□ Prepares and files assessments and notifies property owners of assessments and public hearings.
□ Supervises Drug and Alcohol in the Workplace Policies as well as coordinates required physicals.
□ Takes bookings, booking fees, and makes payments for expenses related to the Community Building, Shelter Houses, and Campground. Communicates building cleaning needs to appropriate personnel.
□ Manages data placed on electronic highway sign.
□ Attends educational workshops to remain current in municipal affairs.
□ Has the powers and duties as provided in the City Code and job descriptions, to complete the job duties, in the absence of the City Clerk or his/her inability to do so.
□ Performs other duties as needed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR UTILITY BILLING CLERK
The individual must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can safely perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities.
□ Ability to competently perform basic business mathematics.
□ Ability to spell and use correct grammar.
□ Ability to maintain accurate and detailed records.
□ Ability to operate a variety of office equipment: computer, fax, copier, adding machine, and telephone.
□ Interacts and exchanges information courteously with the public and other city employees.
□ Knowledge of the organization and functions of municipal government.
□ Ability to follow oral and written directions.
□ Works well with others.
ENTRY REQUIREMENTS FOR UTILITY BILLING CLERK
Education/Training:
*High school graduate or:
*An equivalent combination in which education and experience are interchangeable at the rate of one year of education for one year of experience
*Intermediate to advanced experience with computer programs.
Required licenses and certifications: None
Required post-offer physical: None
Required drug testing: None (Random may be ordered if drug use is suspected)
Residency requirement: None
WORK ENVIRONMENT FOR UTILITY BILLING CLERK
□ Most work is performed indoors in an office setting.
□ Attendance at city council meetings and other committee meetings in the absence of the City Clerk.
Marginal functions of the position incidental to the performance of essential job duties have been excluded from this job description.
Please sent cover letter, resume, and 3 professional references to cityadmin@cityofpokyia.org.